Customer Support

We offer standard shipping (5-7 business days) and express shipping (2-3 business days). Free shipping is available on orders over $75.

Standard shipping takes 5-7 business days, while express shipping takes 2-3 business days. Processing time is 1-2 business days before your order ships.

Yes, we ship to most countries worldwide. International shipping times vary by location and can take 7-21 business days.

Yes, you will receive a tracking number via email once your order ships. You can track your package using the provided tracking number.

If your package is lost or damaged during shipping, please contact us immediately at shop@cocooriginal.com with your order number and we will work to resolve the issue.

Once an order is placed, we cannot change the shipping address. Please double-check your shipping information before submitting your order.

If you're not home, the carrier will typically leave the package at your door or with a neighbor. You can also request to pick up the package at a local carrier facility by contacting them directly with your tracking number.

Yes, we offer express shipping (2-3 business days) for an additional fee. Express shipping is available for most domestic orders and select international destinations.