Customer Support

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.

Yes, all payment information is encrypted and processed securely through our payment partners. We never store your full credit card information on our servers.

Your payment method will be charged immediately when you place your order.

We offer refunds for unused, unopened items within 30 days of purchase. Please see our return policy for more details.

If you notice a duplicate charge, please contact us immediately at shop@cocooriginal.com with your order number and we will resolve this issue promptly.

If your payment is declined, please check with your bank or try a different payment method. You can also contact us at shop@cocooriginal.com for assistance.

We currently do not offer payment plans or installment options. All orders must be paid in full at the time of purchase.

Yes, you can use gift cards and store credit during checkout. Simply enter your gift card code or apply your store credit when prompted at checkout.