Customer Support

Once an order is placed, it cannot be cancelled or changed. 

Once an order is placed we cannot change the shipping address or shipping method. Please double check your shipping information before submitting your order.

We are not able to combine multiple orders into a single shipment. 

We are not able to combine multiple orders into a single shipment. 

You will receive a shipping confirmation email with a tracking number once your order leaves our distribution center in Los Angeles.

For additional inquiries about your order status, please contact us at shop@cocooriginal.com

You will receive a shipping confirmation email with a tracking number once your order leaves our distribution center in Los Angeles.

For additional inquiries about your order status, please contact us at shop@cocooriginal.com

To return an item, please contact us at shop@cocooriginal.com with your order number and reason for return. We will provide you with a return authorization and shipping instructions.

If you receive the wrong item, please contact us immediately at shop@cocooriginal.com with your order number and photos of the item received. We will arrange for the correct item to be sent and provide return instructions for the incorrect item.